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When you place an order on NORDIC-RAINWEAR.COM and NORDIC-RAINWEAR.DK, you are trading with the Danish company:
NORDIC RAINWEAR by laCour&CoStenbukvej 69, DK-4623 Lille Skensved, DenmarkMail: support@nordic-rainwear.comPhone: +45 7111 1811 (workdays 9 am to 4 pm (time zone Europe/Copenhagen))
VAT: DK30053443
Bank: Jyske Bank A/S, Køge
Bank account: 5035-0006969696IBAN: DK4550350006969696BIC/SWIFT: JYBADKKK
Read more about us here >>>
- Ordering (This is how the shopping cart works)
- Order confirmation
- Prices, VAT, customs clearance, etc.
- Payment options and security
- Delivery, shipping options, tracking, etc.
- Free delivery, when and how?
- Free exchange, when and how?
- Right of return and withdrawal, exchange service, etc.
- How to complain about defects
- Opportunities for appeal in case of disagreement
- Privacy Policy & use of Cookies
Terms & Conditions were updated on November 5, 2024.
Download our terms and conditions as a PDF file here >>>
Once you have found the item you want to order, select the color, size and quantity and click on the "Add to cart" button. You can put all the items in the shopping cart you want and constantly keep track of how much you have shopped for. If you regret it, you can delete an item again with a single click.
When you have finished adding to the shopping cart, click on "Proceed for checkout" and follow the instructions.
As a private customer, you cam but do not need to create an account. Account creation is primarily reserved for business customers who trade repeatedly.
It is important that you fill in all the required fields correctly. Check your phone number and email address one more time to be sure we can get in touch with you if we have questions - and remember to read and accept our Terms & Conditions.
BE AWARE:Computer screens, mobile phones, tablets, etc. reproduces images and colors very differently. Therefore, we cannot guarantee that the colors you see on your screen reflect the exact color that the item has. However, we try to describe and reproduce images of the item in the best possible way, and you are always welcome to contact us if you have any questions.
NORDIC-RAINWEAR generally reserves the right to make errors by mistake on the web shop as well as in our other marketing material. An item can, for example, be sold out, incorrectly described or set at the wrong price. If this happens, we reserve the right to cancel your order in whole or in part. But we will of course contact you before doing so and try if possible to offer you an alternative solution.
Once you have placed your order for NORDIC-RAINWEAR, you will receive by e-mail an overview with the items you have ordered. This is not a binding agreement, and you can still regret or change your order if you discover mistakes. However, you cannot change your order via the website. Instead, write us at support@nordic-rainwear.com or call +45 7111 1811.
A binding agreement between you and NORDIC-RAINWEAR is only entered when you by e-mail has received an order confirmation with attached invoice and Terms & Conditions. At that time, an employee with us has checked your order and ensured that the ordered items can be delivered. The order has also been sent to our warehouse for packing. Therefore, you can no longer change or cancel the order. If you regret your purchase, you will have to use your right of withdrawal (more information here).
Prices (if you are shopping from an EU membership country):
All prices for NORDIC-RAINWEAR are settled in Danish kroner (DKK). But you can see the prices converted at the current exchange rate in Euro (EUR), US dollar (USD), pound sterling (GBP) etc. by changing currency at the top of the shop. Prices are shown including Danish VAT, but excluding shipping. VAT and shipping are specified in the shopping cart, where you always can keep an eye on your total purchase.
Correct shipping can only be displayed after you have entered your address and selected recipient country in the shopping cart.
PLEASE NOTE: Purchases from one EU country to another EU country are not normally subject to customs duties and taxes. However, there may be exceptions, just as there may be island surcharges associated with shipping. These expenses are always paid by the customer.
Prices (if you are shopping from a country outside the EU):If you place an order from a country outside the EU, you can see the price of the items without Danish VAT when you change the recipient country in the shopping cart. Be aware that the item will be subject to customs duties and taxes when entering your country which you will have to pay yourself. In addition, package may be delayed in customs.
PLEASE NOTE: NORDIC-RAINWEAR disclaims any responsibility for customs duties and taxes and any delayed delivery due to the above.
All shipping and customs clearance costs are paid by the buyer and will not be refunded if you regret your purchase. If you send your purchase back, you must also be aware that your refund will be deducted from a fee for customs clearance in Denmark.
It is therefore important for you to contact us if you have questions about your purchase, choice of size, color, etc. Please write to support@nordic-rainwear.com. We are very happy to help you and do what we can to ensure that customers outside the EU also get a good experience when shopping at NORDIC-RAINWEAR.
PLEASE NOTE: NORDIC-RAINWEAR reserves the right to change prices at any time without prior notice. However, a change in prices will never affect orders that have already been created and confirmed by NORDIC-RAINWEAR.
At NORDIC-RAINWEAR you can pay with Dankort, VISA, Mastercard, MobilPay, PayPal and via Forbrugsforeningen.
Payment by bank transfer is reserved for companies (VAT number required).
If you as a private customer want to pay by bank transfer, this must be agreed with support@nordic-rainwear.com. At the same time, you must be aware that, in order to avoid fraud, we do not send your purchase until we have registered your deposit in our bank account. The delivery of your order will therefore take longer.
Secure payment:NORDIC-RAINWEAR does not have direct access to your payment. Communication between us and the payment method you choose carried out via a secure payment system on an encrypted SSL connection (Secure Socket Layer). The payment system is provided with a small "Secure Server" icon, such as a closed padlock, which is displayed in your browser window. SSL encryption ensures that no one can eavesdrop on or copy your card information.
In addition, NORDIC-RAINWEAR is HTTPS-secured (Hypertext Transfer Protocol Secure), which prevents unauthorized persons from viewing and copying the information sent between you and NORDIC-RAINWEAR.
Delivery:All orders received before 11 am will be processed the same day (or first working day). Be aware, there may be a difference in how quickly we can deliver the individual items. Most orders are packed and shipped from our own warehouse. But some are sent from our partners, which can extend the delivery time by 1-5 business days.
Estimated delivery is stated in the product description under "Specifications".
If a product is on backorder or temporarily sold out, it will appear in the description of the product in the right column where the price is displayed and you choose color, size and quantity.
PLEASE NOTE: Legally, an item is considered delivered when the package is handed over to a shipping company. For this you need to add time for shipping, which is depending on your address and the shipping company you choose when placing your order.
ALSO BE AWARE:
Rainwear is a seasonal product, and the weather affects sales. During periods of heavy rain, we are very busy, which can extend the delivery time.
Shipping options:There are several shipping providers who serve online stores and their customers. They each have their pros and cons, and there is a big difference in how well they work. We know what works best when shipping. But you (our customer) usually know what works best at the reception. Therefore, if possible, we give you choices.
PLEASE NOTE: However, we reserve the right to create or change your choice of freight if:
- you haven’t chosen a shipping company and/or parcel shop,- the chosen shipping company on the day of dispatch does not deliver to your area,- several products are co-packed and the shipment thereby falls outside the permitted weight or package size of your selected freight company,- the selected freight company has technical problems or is out of order for other reasons,- the delivery will be faster and/or safer with another freight company.
However, if we change shipping company you will always be notified by email.
How to choose shipping and parcel shop:When you place an order at NORDIC-RAINWEAR, you can see in the shopping cart the shipping options available for your order. You can also see prices and estimated delivery time, and you choose by marking the desired shipping option.
In many countries it is possible to pick up the package in a parcel shop. If you want this, you must choose the delivery location by entering a postcode (to your home address, your workplace, holiday home or any other place in the country where you want to pick up your package). The nearest parcel shops for the selected freight carrier are then displayed in a pop-up window. You must select the parcel shop you want, and press SAVE at the bottom of the window, which then closes. The selected parcel shop can now be seen just below the shipping company you have chosen. If you regret your choice, you can change it by choosing a new freight company and parcel shop once again.
Follow the package (track & trace):When we send your order, you will receive an email with a package number for tracking your purchase from shipment to arrival at the package shop or at the delivery address.
Orders under 2 kg and over DKK 599 are delivered free of charge for collection in an optional parcel shop in Denmark. Free shipping does not apply to products ordered in selection. Here, the actual shipping costs will be deducted from your refund when the products are returned. In addition, some heavy products, which due to size, weight or stock location cannot be sent to a parcel shop. The shipping options will appear in the shopping cart.
You can choose other forms of freight (eg delivery) in exchange for paying additional costs.
PLEASE NOTE: Distribution is considered optional. The extra costs is therefore not refundable if returned.
Orders under DKK 599 are not delivered free of charge. Shipping options and costs are displayed in the shopping cart when you create your order.
Delivery costs to other countries:When delivering to other countries in Europe, possible delivery methods will be displayed in the shopping cart once you have selected your country. Free delivery to countries other than Denmark depends on the destination and the size of your purchase. Once, you have selected the recipient country, it will appear in the shopping cart whether you have obtained free delivery.
You can always exchange an item you have purchased at NORDIC-RAINWEAR. For orders more than DKK 999 (full price), we exchange for FREE in Denmark (there are exceptions). For purchases les than DKK 999, you will have to pay the return costs. We will send the new item according to current shipping rules.
If you regret your purchase of NORDIC-RAINWEAR, you can either return it and get your money back - or you can make use of our exchange service, which is FREE for purchases over DKK 999 (only valid in Denmark). The right of withdrawal and return is basically 14 + 14 days, but can be extended up to 60 + 14 days. Free exchange must be made within 14 days. Special rules and opportunities apply at Christmas.
Read more about your right to regret, flexible return and free exchange here >>>
When you receive your purchase from NORDIC-RAINWEAR, you must immediately check whether it corresponds to what you have ordered. If not - or if it has been damaged during shipment - please write us immediately at support@nordic-rainwear.com.
All products purchased at NORDIC-RAINWEAR are covered by two years warranty according to EU legislation.
The right to complaint means that for up to two years from the purchase being received, you can complain about defects that the item must be assumed to have had at the time of purchase.
If you discover defects, you must contact us immediately to prevent the fault from getting worse.
PLEASE NOTE that conditions such as the product's general durability, defects arising due to incorrect use, lack of or incorrect washing and maintenance, general wear and tear, etc. will be included in the assessment when NORDIC-RAINWEAR determines whether there is a claim for damages.
Read more on www.forbrug.dk – The Public Consumer Portal run by The Danish Competition and Consumer Authority in Denmark >>>
Also, please be aware that no rainwear is 100% waterproof. All rainwear at NORDIC-RAINWEAR is thoroughly described and marked with a barometer that shows how much rain the clothes can withstand. You will not be upheld in a complaint if you have become wet during use or in weather conditions that the rainwear is not designed to be able to handle.
Read the article Tips on choosing rainwear here >>>
In the event of defects, you have the option of:
1. To have the item repaired.2. To have the item exchanged for a similar item.3. To receive a reduction in the price if the item cannot be exchanged for a similar item or repaired within a reasonable time and cost.4. To get the money back if the item cannot be exchanged for a similar item or repaired within a reasonable time and cost.
How to complain about defects:According to the law NORDIC-RAINWEAR must approve to your complaint before you will receive compensation. If you have the opportunity, send a clear photo of the defect to support@nordic-rainwear.com before sending the item. Often, we can decide the complaint based on that.
But you may need to send the item. In the first instance, you must pay the return shipping costs yourself. If your complaint is accepted, we will refund the return shipping afterwards - however, at maximum what it costs to buy a return label here at the shop.
We do not refund other types of return shipping than above, costs for return packaging and possibly fees you may have had for the bank, credit card or payment system you used when you paid the order.
The item is to be returned to the address below. Invoice and justification for complaint must be attached!
NORDIC-RAINWEARStenbukvej 69DK-4623 Lille SkensvedDenmark
Should we unexpectedly disagree about a purchase or a return, you can complain online to: Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg. You will find Center for Klageløsning here >>>
If you are a consumer residing in another EU country, you can complain to The EU Commission's online complaints portal, which you can find here >>>
Remember to provide our email address, which is support@nordic-rainwear.com.
NORDIC-RAINWEAR complies with the Law of Data Protection - also called the General Data Protection Regulation (GDPR).
We do not handle sensitive personal information, only ordinary personal information, ie. the information you enter yourself in connection with purchases, setting up a company account, subscribing to newsletters, etc.
In addition, we use cookies, which are the technology that helps the shop system remember.
The first time you visit NORDIC-RAINWEAR, you will be greeted by a cookie banner. The law requires that you approve both our Personal Data Policy and the use of Cookies before useing the shop.
Read more abaut our Personal Data Policy and use of Cookies here >>>
