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You have according to the law right to regret your purchase in a webshop. The law gives you 14 days to regret, and then 14 days to send back your purchase. These rules basically apply on NORDIC-RAINWEAR. If you regret your purchase, you must therefore notify us no later than 14 days after you have received the item, which you do by writing to support@nordic-rainwear.com. Remember to state the invoice number!
The deadline for regret applies from the day you recieve the purchase at the desired delivery address or collect it from a parcel shop. The lay-up time in the parcel shop must not be more than 7 days.
The item is considered returned when it is received at the return address below.
Please be aware that you are responsible for the return item, and REMEMBER to enclose a return slip in the package for us to be able identify the order when it arrives on our address. You can download a return slip here or have it sent by mail if you buy an EASY-return label here (only to be used from addresses in Denmark) >>>
In certain situations, there may be a need for an extended period for regret or exchange. This applies, for example, at Christmas, when items bought in December always can be exchanged or returned throughout January.
If your purchase is a gift and you have bought gift wrapping from us, you can get an extended period of regret or/and exchange by writing to support@nordic-rainwear.com. The period for regret can be extended to 60 days. After this, the gift recipient has further 14 days to send back the purchased item. The agreement of extended return/exchange must be confirmed by NORDIC-RAINWEAR to be valid. We reserve the right to refuse an extended return/exchange on items purchased at reduced price.
PLEASE NOTE:
You cannot regret your purchase by refusing to receive the package or failing to collect it from the parcel shop.
You can choose to return parts of a purchase, but shipping costs are not refunded neither fully nor partially. If your total purchase after partial return falls below the free delivery limit, shipping costs will be added to your remaining order and deducted from your refund.
The right of regret / exchange does not apply to items manufactured especially for you. It also does not apply to items ordered home especially for you and which do not appear in the shop at the time of your purchase. Due to legislation, items which must be ordered home especially for you are not sold as distance sales via the shop.
If you use your right of regret, you will have to pay the return costs yourself. The situation is different if you want to exchange an item (read more below).
Services (e.g. gift wrapping) are not refunded. Shipping costs in addition to delivery to the parcel shop are considered optional and are also not refunded.
Return address:
For orders more than DKK 999, we exchange for FREE in Denmark (there are exceptions). For purchases less than DKK 999, you will have to pay the return costs. However, we will send the new item according to current shipping rules, only to a parcel-shop, and only once.
If you wish to make use of our exchange service, the exchange must take place within 14 days. You must therefore contact us immediately and no later than 7 days after you have received your purchase at support@nordic-rainwear.com - and state which item you wish to exchange to. Remember to state the invoice number! The item will then be put aside for you and reserved for 7 days. You can download a free EASY return label on our webside, which you must print and attach to the return package.
If you cannot get a free exchange, you are in a hurry, or if you want to exchange for a more expensive item, you must order the new item in the shop and write in the notes that it is an exchange matter. We do not capture the payment for the new purchase but settle when we receive your exchange item. However, the amount will appear as reserved on your account.
PAY ATTENTION TO:Free exchange service does NOT apply to items sent abroad or purchased at a reduced price. If you receive a discount as a business customer, the rules described in the business agreement apply.
The free exchange service also does not apply if you have ordered items in selection, custom-made items, or items ordered home especially for you.
The same rules apply regarding responsibility for returned items in case of exchange as in case of regret.
Should you regret your purchase after we have exchanged at no cost to you, we reserve the right to offset the additional freight costs we incurred in connection with the exchange.
Please note that you are responsible for the returned item until it is back in our care. Therefore, pack the item securely in packaging corresponding to the packaging in which you received the item, and use a recognized transport company for the transport.
When returning within the Danish borders, we recommend you to download our EASY return label. GLS is responsible for the transport, and you will send by email receive both a return slip and a return label with correct recipient address filled in beforehand. In addition both you and we can follow the package via Track & Trace until it reaches our doorstep safely.
For a free exchange, simply download a RETURN label here, put it on the package and hand in the package to a GLS package shop.
For returns where you want your money back, you will have to pay the return postage yourself. You can still download a return label here without paying, but the shipping costs will be deducted from your refund according to the weight of the package as follows: 0-1 kg (DKK 59), 1-5 kg (DKK 69), 5-10 kg (DKK 90).
For returns from countries outside Denmark, write to support@nordic-rainwear.com.
GLS label only for returns from addresses in Denmark:
EASY RETURN (GLS-label) >>>
IMPORTANT:Remember to get a receipt for handing in the return package at a GLS package shop.
If you choose a return method other than the above, please be aware that the package may take longer to arrive, and you may thereby exceed the return deadline.
Make sure the package is insured and trackable.
We do not recommend returns by letter or franked package without Track & Trace. If the package gets lost, you risk losing both the returned item and your refund.
Item condition:Please note that you must return the purchased items in unused and undamaged condition to get your money back. This means, among other things, that:
• it must be properly packed in packaging similar to the one in which you received it• it must not have been used• it must be returned in original and intact bags, boxes, etc.• it must be returned with all hanging tags and any repair and maintenance kit• no stickers may be written on, added or removed from boots, bags, boxes, etc. Shoe boxes are considered part of the product when you buy rubber boots, waders, etc. They must therefore also be intact and must never be used as return packaging.
Try the product at home in your living room:You are of course allowed to try the purchased item at home in your living room - but leave all hang marks etc. on. When trying on rubber boots etc. stand on a carpet to avoid scratches. Items that have body odor, are worn or damaged will not be refunded. Items that have been washed are also not returned, as the product's waterproofness can be destroyed by incorrect washing.
Return packaging, return freight, fees, etc.:Keep the packaging you receive your purchase in until you are sure you want to keep it. We do not refund any costs you may have incurred for return packaging when you choose to return an item.
We also do not refund return shipping costs and any fees you may have had for a bank, credit card or payment supplier, etc., when you paid for the order.
Return after putting into use:According to EU legislation, you also have a 14-day right of regret on a product, even if it has been used. However, the item still must be able to be sold as new, and it is solely our assessment, based on the condition of the item upon receipt, how much of the item's original selling price we will refund. Since NORDIC-RAINWEAR does not sell second-hand goods, items that show signs of having been used will be set at very little or no value at all. If you add to this that you must pay the return costs etc. yourself, you will often be better off if you sell the used item to another party.
If in doubt, write to support@nordic-rainwear.com before you send the item back.
When your return item has been received at the above address and assessed by NORDIC-RAINWEAR, we will refund the current amount to the credit card or via the payment method the item was paid for. Return cases are processed within 3-5 working days. However, be aware that it may take some time before the amount is available in your account, depending on the payment method you have used.
We do not refund services (e.g. gift wrapping) or extra costs for shipping.
Read more about the right of return and cancellation for e-commerce at Konkurrence- & Forbrugerstyrelsens homepage Forbrug.dk >>>
Should we unexpectedly disagree about a purchase or a return, you can complain online to: Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg. You will find Center for Klageløsning here >>>
If you are a consumer residing in another EU country, you can complain to The EU Online Dispute Resolution, which you can find here >>>
Remember to provide our e-mail address, which is support@nordic-rainwear.com.
